Terms of service

Summary

• Minimum first order is £300 ex. VAT
• Minimum reorder value is £150 ex. VAT
• Payment will not be taken until your order has been packed
• All clothing & leather goods orders incur £7 flat rate of shipping
• Non-clothing orders are carriage paid over £300 ex. VAT

New Customers

New customers can browse our website with pricing and place an order by creating an online account here: https://tandgwholesale.co.uk/account/register. It can take up to two working days for your account to be approved by our team.

Alternatively you can place an order by calling 01728 685222 or emailing hello@tandgwholesale.co.uk . Please note that our office is open 9am - 5pm Monday to Friday, excluding bank holidays.

The minimum spend for a first order is £300 ex. VAT. There is a minimum quantity of three items per product variant.

In order to maintain exclusivity within your area, you must place at least one order of £300 ex. VAT every six months.

Customers will be required to pay on a pro forma basis unless agreed with the company. Requests to pay on account will be considered on a case by case basis but are not guaranteed.

All goods remain the property of Tilley & Grace until paid for in full.  Pro forma orders will not be shipped until payment has been received.

Ordering and Payments

Orders can be placed on our website using an online account, over the phone or by email. Our office is open Monday to Friday 9am-5pm, not including bank holidays.

Payment will only be taken once your order has been packed by our team and can be made by credit card, debit card or BACS payment. This can be taken over the phone if required.

All goods remain the property of Tilley & Grace until paid for in full and orders for pro forma customers will not be shipped until payment has been received.

VAT

VAT will be charged at current rates for all orders to UK customers. For EU Customers: your VAT & EORI number will be required. 

Minimum Order

Minimum order value for a first order is £300 (ex VAT). Our minimum re-order value is £150 (ex VAT). Our minimum order quantity is three items per product variant.

Dispatch

We will endeavour to dispatch your order within two working days, unless requested otherwise and agreed with the office.

Shipping

UK MAINLAND SHIPPING

 All orders will be shipped via DPD or Royal Mail. Orders must be placed before 12pm Monday-Friday for same day dispatch. This applies to all orders, including those over £300 (ex VAT).

UK NON-MAINLAND SHIPPING

UK non-mainland shipping is charged at a flat rate of £18.90 and applies to all deliveries to Northern Ireland, Scottish Highlands and Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man).

Shipping is also applied to back orders to these destinations to cover our costs, which are substantially higher than those applicable to UK Mainland orders.

EU & WORLDWIDE SHIPPING

Shipping outside of the UK will be quoted once orders have been placed. For more information, please contact our office.

Back Orders

If you choose to split your order to delay some of the product arriving, then the standard shipping charges will be applied for each order. If we have to put some items on back order as we are awaiting the stock, then we will cover the extra shipping charges involved with this.

Returns and Faults

Faults of shortfall

Notification of shortfall goods is required within 3 days of delivery. You will be sent replacements where possible or a credit will be applied to your account. Non delivery of goods should be notified within 5 working days from dispatch notification.

Faulty Items

We do our very best to ensure that all of our goods are perfect, however occasionally there may be a fault. If upon delivery, you notice that any of the products in your order are faulty, damaged or you are not 100% satisfied with your purchase, then we would be happy to issue a replacement or credit note. Tilley & Grace will not accept returned items that have been damaged through misuse, neglect or accident.

TO RETURN A PURCHASE:

• Notify us as soon as possible after receiving the goods either by telephone on 01728 685222 or email hello@tandgwholesale.co.uk. We can only accept items that are returned within 3 months of their delivered date.  
• Where possible, will then send you a replacement product along with a pre-paid returns label to send the product back to us (just pop the parcel in a post box or over the counter at a post office).
• For faulty jewellery items, please send us a photo via email to hello@tandgwholesale.co.uk (please then discard the item safely yourself).
• Alternatively, if you are on account we can issue a credit rather than a refund

All products to be returned must be with their original packaging and be in an unworn condition. We will not refund goods that have been worn, or not in their original packaging or show obvious signs of abuse.

FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASE OF EARRINGS.

Jewellery

Tilley & Grace jewellery is gold, silver or rhodium plated on a base metal. All jewellery is hypoallergenic and free of nickel. We advise that no perfume, cleaning chemicals or strongly scented moisturisers are put on any of the jewellery as this may cause discolouration. Tilley and Grace cannot be held accountable for this and will not accept returns for this cause.

Cashmere

Our cashmere is handmade in Nepal. It is super soft, but please note that it is a natural fibre and can pill when touched. We cannot accept returns of cashmere that has become pilled.

Packaging

If you select packaging at the checkout, we can include gift bag packaging for selected products to cover 50% of your order:
Further packaging is available to be purchased through the office.

Our Details

Tilley and Grace, 38 Yew Tree Courtyard, Framlingham Road, Earl Soham, Suffolk IP13 7SG Website: www.tandgwholesale.co.uk Telephone: 01728 685 222 Email: hello@tandgwholesale.co.uk.