Returns and Faults

Faults of shortfall

Notification of shortfall goods is required within 3 days of delivery. You will be sent replacements where possible or a credit will be applied to your account. Non delivery of goods should be notified within 5 working days from dispatch notification.

Faulty Items

We do our very best to ensure that all of our goods are perfect, however occasionally there may be a fault. If upon delivery, you notice that any of the products in your order are faulty, damaged or you are not 100% satisfied with your purchase, then we would be happy to issue a replacement or credit note. Tilley & Grace will not accept returned items that have been damaged through misuse, neglect or accident.

TO RETURN A PURCHASE:

• Notify us as soon as possible after receiving the goods either by telephone on 01728 685222 or email hello@tandgwholesale.co.uk. We can only accept items that are returned within 3 months of their delivered date.  
• Where possible, will then send you a replacement product along with a pre-paid returns label to send the product back to us (just pop the parcel in a post box or over the counter at a post office).
• For faulty jewellery items, please send us a photo via email to hello@tandgwholesale.co.uk (please then discard the item safely yourself).
• Alternatively, if you are on account we can issue a credit rather than a refund

All products to be returned must be with their original packaging and be in an unworn condition. We will not refund goods that have been worn, or not in their original packaging or show obvious signs of abuse.

FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASE OF EARRINGS.